BPOs & Contact Centers
Standardize QA across clients, programs, locations, and languages with evidence-linked reporting.
AI-Native Call Auditing
Every call audited.
Every signal surfaced.
CallAudit’s AI agents analyze 100% of your call transcripts — scoring quality, checking compliance, tagging outcomes, and surfacing revenue signals. Automatically. In under 60 seconds per call.
100% of calls coveredEvidence-linked scoresNo credit card required
Call #4821 · Discovery
Audit complete
0/100
Call scoreOutcome: Qualified — follow-up booked
Compliance: 4/4 checks passed
Sentiment: Positive, trending up
Buying signal · linked evidence00:14:32
"…we'd need this live before Q3 — budget's already approved. Can your team handle the migration?"
Coach: probe timeline earlier
Revenue signal detected
Churn risk flagged · acct #2291
Analyzing transcript stream
The 95% Visibility Gap
QA sampling covers about 5%.The remaining 95% is a black box.
QA sampling is done on about 5% of calls. The remaining 95% goes unaudited, quietly hiding the problems that cost companies hundreds of thousands every year.
Revenue leakage
Buying signals, upsell openings, and stalled deals that nobody ever flagged.
Compliance violations
Missed disclosures and non-compliant language — invisible until the audit or the lawsuit.
Churn signals
Frustration, escalation cues, and quiet quitting from customers you thought were fine.
Coaching gaps
Reps repeating the same mistakes for months because nobody heard them happen.
Calls audited this month
5 of 100
95% remains unseen. QA sampling is done on about 5% of calls. The remaining 95% goes unaudited — and that's where the cost hides.
Connect · Analyze · Score · Act
From transcript to action in minutes.
No dashboards to babysit. AI agents audit every call and push what matters to the people who need it.
01
Connect
Plug CallAudit into your call platform. Transcripts flow in automatically — no manual uploads, no new workflow for reps.
SETUP IN MINUTES
02
Analyze
AI agents audit every transcript against your scorecards — quality, compliance, outcomes, sentiment — in under 60 seconds per call.
<60S PER CALL
03
Score
Every call is scored consistently against your quality, compliance, and outcome criteria, with evidence linked to the transcript.
EVIDENCE-LINKED SCORES
04
Act
Evidence-linked insights route straight to coaches, compliance, and revenue teams. Flags become fixes, signals become pipeline.
ZERO SAMPLING GAPS
One Audit · Three Layers of AI Intelligence
One audit. Three layers of AI intelligence.
Every call passes through three AI intelligence layers at once — revenue, compliance, and retention — so nothing on the phone stays invisible.
AI call summaries
Call outcome tagging
Call scoring
Buying signal detection
Live agent output
Call summaryAuto-generated
Prospect confirmed budget authority and a Q3 rollout window. Requested pricing for 40 seats. Competitor mentioned once.
QualifiedPricing askedCompetitor mentionedFollow-up booked
Buying signal at 00:14:32 — linked to transcript
The Difference
Not a dashboard. AI agents auditing every call.
CallAudit doesn't record calls or wait for you to log in. Its agents analyze your call transcripts, score them against your rules, and attach the evidence — automatically.
Manual QA
CallAudit Agents
Coverage
About 5% QA sampled
100% of calls audited
Speed
Days to weeks after the call
Under 60 seconds per call
Scores
Subjective — varies by reviewer
Evidence-linked, every time
Cost
Scales with QA headcount
−65% QA cost
What you get
A dashboard you have to dig through
Agents that surface what matters
Every score is evidence-linked — not opinion.
Each score, flag, and tag points to the exact line in the transcript it came from. Defensible in a dispute, trusted by your team, ready for any audit.
Results Teams See
Audited calls, measured outcomes.
0%
of calls audited
vs about 5% QA sampling
<0s
per audit
from transcript to scored call
+0%
pipeline velocity
buying signals acted on faster
−0%
QA cost
agents replace manual review
−0%
churn
at-risk accounts caught earlier
0%
faster rep ramp-up
coaching from real evidence
Who It's For
Built for teams that live on the phone.
Sales Teams
See which reps follow the playbook, which deals show real buying signals, and where pipeline quietly leaks — across 100% of calls, not a sample.
Outcome taggingBuying signalsCall scoring
Support & CX Teams
Track sentiment on every interaction, catch escalation patterns before they blow up, and coach agents on evidence instead of anecdotes.
Sentiment trackingEscalation patternsTopic clustering
QA & Compliance Teams
Move beyond the roughly 5% covered by QA sampling. Every call is checked against your scorecards, every violation flagged, and every report backed by transcript-linked proof.
Custom scorecardsCompliance flagsAudit-ready reports
BPOs & Contact Centers
Prove quality to every client with evidence. Audit every agent on every call — across programs, sites, and languages of operation.
100% coveragePer-client scorecardsWhite-label reports
Industries
Built for high-stakes conversations.
Financial Services
Monitor disclosures, advice quality, conduct risk, and customer outcomes across every conversation.
Insurance
Audit sales, servicing, and claims conversations against scripts, policies, and regulatory requirements.
Healthcare Services
Surface service gaps, escalation signals, and process adherence while maintaining audit-ready evidence.
Ecommerce & Retail
Analyze customer service, order, refund, retention, and escalation conversations across every channel and team.
IT & B2B SaaS
Improve discovery, demos, onboarding, renewals, support quality, and expansion signals across the customer lifecycle.
Real Estate
Audit enquiry handling, qualification, follow-ups, site-visit conversion, and customer commitments at scale.
Travel & Hospitality
Monitor booking, service recovery, upsell, guest experience, and compliance conversations across locations.
Use Cases
Turn existing and future calls into decisions.
Bulk Transcript Analysis
Upload historical transcript batches and uncover patterns that were previously hidden in your call archive.
QA & Compliance Monitoring
Score every call against your controls and link each flag to the exact supporting transcript evidence.
Sales Coaching & Revenue Signals
Find buying intent, missed objections, playbook gaps, and the moments that separate top performers.
Retention & Cost Reduction
Identify churn risk earlier and replace manual sampling effort with consistent AI-led analysis.
Compliance & Data Security
Security-minded from the start.
CallAudit is built around strict data-handling principles, responsible processing, and security-conscious workflows.
Controlled access
We design workflows around limited access and responsible handling of customer data.
Purpose-limited processing
Call data should be processed only for the analysis and outcomes agreed with each customer.
Retention awareness
We work toward clear retention and deletion practices that minimize unnecessary data exposure.
No API integration required to start
Bulk upload existing transcripts. Get analysis now.
Upload individual or bulk call transcripts from your existing archive. CallAudit analyzes quality, compliance, outcomes, sentiment, and revenue signals without waiting for a real-time platform integration.
Analyze Existing TranscriptsTwo ways to begin
Upload today
CSV, TXT, DOCX, or exported transcript batches
Integrate later
Connect your call platform for continuous, real-time analysis
Contact Us
Your next 100 calls are already talking. Audit all of them.
Start with conversations you already have.
Connect your call platform and watch AI agents score, tag, and evidence-link your first calls — in minutes, not months.
Free audit of real callsNo credit cardSetup in minutes